Portrait of an Artist as a Young Man Essay Example for Free

Portrait of an Artist as a Young Man Essay I found the novel Portrait of the Artist as a Young Man very difficult to read at first, and could make very little sense of it. After doing some background research I have some to understand some of the motives of Joyce, from which it seems that the difficulty was not due to any shortcoming on my part, because I know that that even the most sympathetic critics have faced the same difficulties. Joyce does not intend to offer a conventional narrative. Indeed his motive is to deconstruct convention. The protagonist of the novel is described as relinquishing all forms of convention, in his effort to forge for himself a new existence in the capacity of a true artist. But Joyce does not want to offer this theme in the conventional mode either. Not only the substance, but the means and the language must also be suffused by the same theme. In its effort not to depend on any cultural norms, it employs the method of â€Å"stream of consciousness†. This is the technique where raw consciousness of thought is seen as the basis for truth, and it is meant that these thought patterns be transposed directly onto the page. It is not to effect realism, as might be thought at first hand. Realism is art is a very conscious and calculating mode. The underlying philosophy is better described as existentialism. It recalls the existential philosopher Jean Paul Sartre’s epithet â€Å"existence precedes essence† (22). The existentialists aim to understand pure existence, which is yet without essence, or form. It describes exactly the passages in the Portrait which employ the stream of consciousness method. From this point of view I found that a second reading was much easier, only because I was more aware of the motivations of the writer. Another mode which comes to mind is modernism. T. S. Eliot is said to be the instigator of modernism with his 1922 poem â€Å"The Wasteland†. This poem presents us with fragments from the literary cultural tradition of the West, but in a haphazard way, without any seeming coherence, as proclaimed in the poem itself, â€Å"These fragments I have shored against my ruins† (Eliot 69). Eliot himself admitted that he wrote the poem as a reaction to catastrophe of the Great War, and tried to convey its impact on the Western psyche in general. He believed that conventional art forms had become meaningless in â€Å"the immense panorama of futility and anarchy which is contemporary history† (qtd. in Sigg 182). The modernist genre that sprung from this poem can be said to be characterized by futility, and the search for transcendental meaning. Despite various points of similarity is it wrong classify Joyce as a modernist. Not only does the Portrait appears well before the publication of â€Å"The Wasteland†, it is also composed well before the onset of the Great War, and therefore cannot have been motivated in exactly the same way. Neither is it fragmentary and incoherent in the way Eliot’s poem is. It is framed by autobiography, and therefore possesses overall coherence. Eliot’s is a despairing cry of futility. The protagonist of Joyce also comes across the futility of all conventional norms, but in the end the novel is not characterized merely by despair. The protagonist discovering himself as an artist represents hope in the end. The novel describes the several stages by which it protagonist Stephen Dedalus discovers himself as an artist. In the process he takes refuge in the conventional identities provided by society in the various stages of his growing up. But Stephen is meant for greatness, and the conventional identities are only refuges for mediocrity, and this is what he discovers time and time again. The transiton from one stage to the next is marked by epiphanies – sudden bouts of realization that transform the inner self. Apart from the many minor epiphanies that accompany the growing young man, there are two major such occasions. The first is his discovery of conventional faith. The second occurs when he comes to realize that the Church is a restricting influence, and that he must escape if he is to express himself as an artist. It occurs when he must make a choice between training to be a Catholic priest, or to enter the secular domain of university. He opts for the second choice. It is a major decision, but does not yet entail that he is free to become an artist. University opens up to him a diverse array of ideologies. Stephen comes to realize that none of the ideas that academia has to offer are able to address his inner longing towards creativity. His goal, as he expresses at the very end of the novel, is to â€Å"to forge in the smithy of [his] soul the uncreated conscience of [his] race† (276). His final realization is that the conventional mode of Irish existence is lacking in conscience. And as an artist he has understood his role as to make up for this fundamental lack. It is a role of heroic proportions, and which only the artist is able to undertake. So the creativity which Stephen intends in not mere self-expression, it is towards creating a conscience for his race. There are many occasions while he is growing up in Dublin when he comes to realize that there is something fundamentally lacking in what society has to offer him. In school it appears as if the appreciation of his peers is the highest goal, and he is in awe of the bullies of the classroom who command attention. On one occasion he is dealt with a caning from a teacher which he didn’t really deserve. He classmates challenge him to take action, and to report the teacher to the headmaster. Up to this point he seems unable to stand up for himself, yet he takes on the challenge of his peers to go up to the headmaster’s room all alone, and puts his case forthrightly. To his peers he is instant heroes, and they hoist him up in the air together. The striking aspect of this incident is that the glory does not register with Stephen. Even while he is being hoisted, he wants to escape their grip, and when the cheers have died down he feels himself to be an outsider just as before. On the occasion when he is first allowed to attend Christmas dinner with the adults, he observes a vicious argument taking place with politics and religion mixed in. It centers on the Catholic Church’s demonizing of Charles Stuart Parnell, who had led the movement Irish independence from the British. Parnell’s fortunes reversed when it was found out that he was involved in an affair with a married women, which was considered sacrilege in the strictly Catholic society that Ireland was. In the argument Stephen’s aunt is on the side of religious authority, while Stephens’s father and the outsider Mr. Casey argue for politics. However little Stephen understands of this argument, if gives him a foretaste of corruption in high places. But more than this he comes to realize shallowness and brittleness of family life that can be unsettled by cheap religious and political talk. It marks the beginning of Stephen’s moving away from family and tradition. He comes to realize later on that his father is totally unconnected to modern life, and merely engages in nostalgia, drunkenness and superficiality. Stephen renouncing of his family is the first step towards the rejection of convention as a whole. As be becomes more alienated from his family he starts to visit prostitutes, and in general gives himself up to a life of secret sin, even though he is wracked by guilt inside. Another moment of epiphany takes place when he is overcome by a sermon delivered by the college rector. In the meantime he had become strangely drawn towards the Virgin Mary, and when the rector delivers fiery and graphic accounts of hellfire and damnation, Stephen is genuinely terrified from the depth of his soul. None of the other college students are effected at all, and here his outsider status impinges on him once more. The upshot is that he surrenders himself to the austere religious existence, so much so that when the time comes for him to leave college he is nominated for a scholarship for priesthood. By this time Stephen has come to realize that conventional religion does not answer his quest for inner harmony, and so he decides to turn down the offer, and to enter university instead. Shortly after he experiences another moment of epiphany on the beach, when he observes a young lady wading in the water, and he is overcome by a sense of natural beauty. He realized that his true quest is for aesthetic beauty, and that he must carry it on â€Å"among the snares of the world† (Joyce 175). He has not yet realized himself as an artist, and at university he is accosted by the secular ideologies that go up to make convention. In his discussion with his friends he tries to emphasize the importance of leaving all forms of convention behind, but they are far too immersed in the established mode to take his point. He is close to Cranly, to whose sympathetic ear he divulges his artistic longings. Cranly warns him that he is destined for loneliness, but this does not deter Stephen. In this phase he gradually becomes aware that his true identity is contained in his latter name ‘Dedalus’, and not his first ‘Stephen’ (linked to the first Christian martyr). Dedalus is the mythical ‘great artificer’ who uses his art to escape from confinement by King Minos. The myth says that he learnt to fly, and he allowed his son Icarus to fly first, who became too venturesome and flew close to the sun, which it melted his waxed wings and he fell to his death. Joyce is comparing the previous existence of Stephen to Icarus, and his tenure with religiosity is compared to Icarus’ foolhardy ascent. The person who has survived is now compared to Dedalus. He sees in the name a â€Å"symbol of the artist forging anew in his workshop out of the sluggish matter of the earth a new soaring impalpable imperishable being† (Joyce 163). There are two striking points that emerge from this novel. First there is the innovative use of language regarding the â€Å"stream of consciousness† technique. Writers who followed in the footsteps of Joyce enthused in this new technique, which reflected so well the fragmentary character of modern existence, and its emphasis on existence above outmoded forms. Virginia Woolf says, â€Å"Let us record the atoms as they fall upon the mind in the order in which they fall, let us trace the pattern, however disconnected and incoherent in appearance, which each sight or incident scores upon the consciousness† (qtd. in Zwerdling 14). Other critics stress the symbolism, which occurs at many levels and suffused throughout the novel. Apart from the Dedalus connection, Tindall discovers identification with Christ on the one hand, and with Lucifer on the other (Stephen is made to utter Lucifer’s words â€Å"I will not serve†) (10). But such analyses must not allow us to lose sight of the original theme, which is that of nonconformity to convention. In fact, Joyce message chimes with that of Ralph Waldo Emerson: â€Å"Whoso would be a man, must be a nonconformist† (21). Emerson was voicing the ethos of the modern age, whereas Joyce is presenting it as the sublimation of artistic endeavor. In conclusion, though difficult to read, Joyce’s Portrait is a novel worth making the effort for. Through his novel literary techniques he is trying to redefine literature so that it becomes relevant to the modern age characterized by fragmentation and alienation. Apart from the strained techniques, the novel is also worthy for its rich symbolism, which exists on many planes, and for the significant allusions to literature and culture. It is not only an autobiographical and ‘coming of age’ novel, but it also makes a noble attempt to diagnose and correct the fundamental malaise of the modern age.

Child Responsibilities Essay Example for Free

Child Responsibilities Essay Many parents may be very strict on their kids when it comes to doing things like playing with fire, using power tools, having a job, or even owning a pocket knife, but I on the other hand, disagree. Although I understand that it’s very dangerous for kids to be handling such things, it also builds their character. You wouldn’t just allow any kid to be in charge of such thing, they must have maturity and responsibility up to a certain point to be able to be trusted in these situations. A speech titled â€Å"5 Dangerous Things you should let your kid do† by Gever Tulley on TED.com talks about kids who are allowed and even encouraged to do things most parents would never dare to let their kids be involved in. Tulley discusses how kids who participate in these activities build strong character. It’s good for kids to be in these kinds of environments as long as they already have responsibility up to a certain level. An issue similar to this that is thrown around in politic and economic discussions now days is child labor. Should we allow kids to have jobs? Should families who are economically struggling allow their kids to work in order to bring in enough food and necessities to the family? I don’t see a problem in child labor. Like Tulley, I agree with these ideas and think they build better personalities and make a child more understanding. Although, I do not think that a family should be able to force a kid to work, it’s also important to a kid’s childhood that they get a chance to be a kid, and not have to worry about work. The earlier a person starts working, the bigger chance they have to be successful in life. I can understand why some parent’s wouldn’t be willing to let their kids be in such environments, these environments can be very unsafe sometimes. A kid could have the possibility of cutting a finger off, or doing something that they would have to live with for the rest of their lives, but with adult supervision this is less likely to happen. Although UNICEF has stated that children are more likely to get hurt then adults because they have yet to learn what not to do, we have to understand that getting hurt can happen in any activity that a person participates in, that’s just part of life.

Environmental Impact Assessment Programs and Regulations

Environmental Impact Assessment Programs and Regulations Introduction This chapter will provide a review of the development process of Environmental Impact Assessment Programs (EIAP) for buildings for different countries and different regions of the world as a reflection on the continuing evolution of building environmental assessment tools. This chapter includes two sections: the first section will present the initial structure and types for EIAP and will also compare some programs on their categories and weighting systems to anticipate the directions of future developments for building environmental assessment programs. Understanding how EIAP for buildings developed over the past 20 years is the main outcome of this chapter as it will provide evidence for the research hypothesis and justifications for the methodologies undertaken in this research. Objectives The main aim of this chapter is to review the development process of EIAP for buildings; its categories, weighting systems and methodologies used in developing these programs. It will serve as a starting point in developing an evaluation tool especially designed for the Egyptian environment. To achieve this aim some objectives have been adopted: Review and compare different types of EIAP for buildings from variety of regions, emphasizing on their categories of assessment, weighting systems and their latest developments. Investigate the future development direction for EIAP for buildings. The development of EIAP for buildings Building sector contribute significantly to energy consumption all over the world. It is responsible for 38% of the world primary energy consumption and the CO2 emission resulting from these huge levels of consumption, as shown in Figure 2-1 (BP Statistical Review of World Energy, 2008, International Energy Agency (IEA) Statistics Division, 2008). A lot of experts believe that the building sector in the world could help reducing 1.8 billion tones of CO2 before Kyoto target in 2012 (World Business Council for Sustainable Development 2009 report). According to the UNEP 2007: significant gains can be made in efforts to combat global warming by reducing energy use and improving energy efficiency in buildings. There are number of ways that a building could affect its surrounding environment on its life time. During different stages; row materials, construction, operation and demolition, also, through different components, buildings could have a huge impact on the environment (UNEP 2007). For example: soil pollution, emissions into the air, water spills, waste generation, resource consumption, local impacts, impacts associated with transportation and effects on biodiversity (Gangolells M, et al., 2009). In addition to the previous environmental impacts, buildings affect peoples health directly. As (Theodore 1996 ) reported, there are a lot of health problems that could be linked to buildings directly especially to poor indoor quality i.e. the sick building syndrome. According to (UNEP 2007) it has long been established that to achieve an energy-efficient world, governments, businesses and individuals must transform the building sector. One of the approaches that have been adopted to address the building sector effects on the environment were developing programs to assess buildings performance. Environmental impact assessment programs (EIAP) for buildings were originally conceived as guidance to recognize best practice, promote green buildings and to provide a unified and coherent base for buildings to be compared on. Recent studies showed that EIAP have been a key factor in improving buildings design as well (pennenvironment pdf). This movement towards sustainable and green buildings has been growing rabidly since the second half of the 80s leading to the development of various methods for evaluating the environmental performance of buildings (Cole, Yudelson and Fedrizzi, 2008). The number of EIAP for buildings has increased significantly in the past two decades, as shown in Figure 2-2. From 4 programs in the 80s to more than 25 program now actively used worldwide. This increase in the number of EIAP for buildings or the revolution as Yudelson describe it, will likely continue over the next few years (Cole, , Yudelson). In countries all over the world -especially the developed countries- there is a growing interest in understanding how to reduce the building sector impacts on the environment. This is partially manifested in continues development of EIAP for buildings, either by introducing new assessment tools, or by developing and refining the existing ones. In recent years, the market for evaluating building performance was increasing, with clients demanding buildings that meet the highest efficiency standards and have minimum effects on the environment (U.S. Green Building Council (USGBC), 2005). The time line progress for the environmental programs Environmental buildings or green buildings from the market point of view could potentially save money on energy bills, cut global warming pollution and help to secure future energy. Therefore there are growing demands for building classified as green or environmentally friendly. Another aspect that confirm the current success of EIAP for building is that a lot of conferences have been and still are held for the environmental impacts of buildings and the best way to develop and assess it (Cole, -, Yudelson). EIAP are now considered a driving force to develop buildings industry. EIAP were first conceived as a mean to quantify the success of a building in achieving reduced impacts on the environment during its life time. They were also developed to comply with standards from organizations like ANSI, ISO, ASHARE, ASTM and CEN. The structure and components of EIAP are always changing to cope with the latest editions in building standards. These changes include; categories of assessment, credits weighting, impacts calculation, cost efficiency and simulation techniques. EIAP assess buildings either on performance bases on prescriptive bases. They were initially developed as voluntary (cole,) but with the higher demands from the market some programs are mandatory in some parts of the world now for example-. Some organizations and local authorities now demand a certain qualification to be attained by the building in order to be authorized. For example EIAP were first designed to assess certain aspects of buildings mostly energy, water and material use. They were also firstly designed for certain types of buildings. New developments to EIAP for buildings included expanding the assessment categories to include every stage and component of a building during its life time. The new generations of programs are moving towards a more comprehensive view of assessment rather than it being for only one type of buildings or one aspect of building elements. New additions to BREAM 2008 and LEED 2009 included the introduction of new versions to assess new types of building (ref for Leed and bream websites). EIAP also assess buildings in different stages; designing, construction, operation and demolish. With number of these programs being in use for several years spotting the developments directions for EIAP for buildings could be recognized and analyzed. In the first generation of EIAP like and , assessments were usually made by a qualified third party. In recent years web based assessment have been introduced, for example in - and LEED V3 2009 (ref for Leed and bream websites). This came as a reaction to the market demand for an easy to use initial assessment. EIAP outcomes are a certificate grade (,), a report () or a to acknowledge the grade of a building in achieving its environmental targets. Recent additions to EIAP for building included the introduction of an outstanding rate for outstanding innovations in green building as in in LEED and -in BREAM (ref for Leed and bream websites). This comes as a result of the current need on the market for green buildings to achieve the highest the huge competition. The success of EIAP in reshaping the building industry is undeniable. In recent years, EIAP have been playing a big role in moving the building industry into a more environment conscious directions, as presented in (Cole, 2003): ..There is little doubt that building environmental assessment methods have contributed enormously to furthering the promotion of higher environmental expectations, and are directly and indirectly influencing the performance of buildings. This current success of EIAP for buildings is considered one of the -in the world (usgreen building council). This success derives from the ability of these programs to offers a common ground for designers, governments and buildings owners, to assess building performance and be recognized for good practice. This chapter will focus on certification programs that deal with evaluation and assessment of buildings to serve as a starting point in developing a specific program aimed at the Egyptian environment needs. From the author view Types of Building Assessment Methods EIAP for buildings could be divided to two types according to what they assess in a building. The first type assesses one or more of the building aspects to find out how it will affect the environment and how well the buildings elements will score against environmental standards, for example on energy efficiency or materials choice. Programs like R-2000 and ENERGY STAR assess mainly building energy efficiency (R-2000, 2007, ENERGY STAR, 2009). These types of assessment methods sometimes are specifically designed for a certain type of buildings like P-mark for prefabricated houses and GreenCalc for Dutch office buildings (Technical Research Institute of Sweden, 2009, GreenCalc, 2009). Also for some programs the assessment is done to only one stage of a building, for example ATHENA for design stage only and NovoClimat for after operation stage only (ATHENA, 2009, Natural Resources Canada, 2009). The assessed buildings either pass the assessment and given a certificate or a qualificatio n grade, or fail to qualify and be given guidance on how to improve the assessed element of their building. The second type of EIAP assesses building as a whole against a set of categories to find out the building total impacts on the environment. These types of programs always include a wide range of categories of assessment ranging from site design and energy efficiency to water usage and recycling management. They also cover different building types with specific consideration for each type, for example in BREEAM, LEEDS and HK-BEAM there are specific versions to assess homes, schools, retail and healthcare. These programs assess a building on different stages; design, construction, operation, maintenance and demolition stage in some programs. Usually a certificate or a qualification grade is awarded to the assessed building to define its standard. Table 2-1 presents EIAP that will be reviewed in this study. Developed in Canada in 1982 the R-2000 is a voluntary program encouraging builders to build energy-efficient houses that are environmentally friendly and healthy. It includes an energy efficiency standard for new houses that is continuously updated. It also includes comprehensive training and education courses for builders. The R-2000 standard assesses energy consumption performance for a house through a series of technical requirements: (minimum envelope requirements, ventilation system requirements, combustion system requirements, energy performance target, lights and appliances, indoor air quality and environmental features/eco-management) (Natural resources Canada, 2009, R-2000, 2007). During the first few years of application the R-2000 program didnt attract the anticipated Canadian building practice (Horvat et al., 2005, Adair, 1996), this was due to: Copying R-2000 homes by uncertified builders that lead to a failure of real application of the program standards. Being more expensive (6-10%) to build R-2000 home in comparison to regular building. Being flexible is what helped the R-2000 (2005 edition) program stay in the current market and being able to be applied to any type of homes. Another advantage is producing homes with 30%-40% energy savings (R-2000, 2007, Horvat et al., 2005). P-mark system (Sweden, 1989) P-mark came as a reaction to the manufacturers of prefabricated houses in Sweden need for an assessment program that assures the market of the quality of their houses. P-mark is a voluntary program. It was developed for design and after construction stages. P-mark authorities use the method of unannounced inspections to assure quality control procedures after operation. 5% of the finished houses is inspected and measured annually. The inspections are on performance bases for the finished homes on air-tightness of the building envelope, air exchange rates, air-tightness of ducts, sound pressure levels and heat requirement, to verify compliance with P-mark requirements P-mark certificate is considered a form of quality assurance in Sweden (Technical Research Institute of Sweden, 2009, Horvat et al., 2005, Swedish Institute for Technical Approval in Construction SITAC, 2007, website) One advantage to the application P-mark was that it has helped the Sweden market in reducing complaints from people about the failure of prefabricated homes (Anneling, 1998). The upgrades that have been made to the P-mark in recent years involved improving the assessment categories to include: 1) Testing for ventilation, air-tightness of houses and ventilation ducts, 2) Inspection for HVAC performance, water-tightness of the kitchen or toilet (Technical Research Institute of Sweden, 2009). The Building Environmental Performance Assessment Criteria (BEPAC) is a voluntary EIAP specifically for commercial buildings. It assesses the building on five categories: energy use, indoor environment, ozone protection, resource conservation, and transportation. BEPAC was Canadas first non-residential environmental assessment tool and has influenced a lot of the programs that followed for example: BREEAM Canada, GBTool, C-2000 and GreenGlobes. On its first version it used an experienced third party to undertake the assessment. As a reaction to concerns regarding the costs of using an expensive third party to carry out the assessment in BEPAC; the self-assessment version of BEPAC was developed. It allows facility staff to evaluate their own buildings. It contains a program for user training. This new addition has been criticized as the facility staff might be not experienced enough to carry out an assessment. BEBAC label consistency has been questioned and this led to the assessment not being used much in the Canadian market (SDIC, 2009, Marshall, 2008, DEH, 2000, Bond, 1999). Eco-profile (Norway, 1995) Eco-Profile is a simple environmental assessment method which was developed to be easy to use to encourage the uptake of the scheme. It assesses life cycle effects of a building on external environment, resources and indoor climate (Boonstra and Pettersen, 2003, Strand and Fossdal, 2003). The program uses 82 parameters to assess the building performance and then given a grade. The grading scale is: 1 for Low environmental impact, 2 for Medium impacts and 3 for Greater impact (Strand and Fossdal, 2003). Eco-Profile is not currently used in the Norwegian market. It has not been marketed since 2002 due to funding limitations with the Norwegian Building Research Institute. Even though more than 60 commercial buildings have been assessed by this program in 2000-2001 it is not considered a successful one as it didnt continue, as presented in (Boonstra and Pettersen, 2003): so far Eco-profile cannot be said to have been a success Some of the suggested improvement for the program included simplifying the program by presenting one index instead of three and reducing the number of the assessed parameters. Another direction for improvement will have to include updating the weighting of parameters. (Boonstra and Pettersen, 2003, Strand and Fossdal, 2003) (Andresen, 2005, Krishnan Gowri, 2004., Hasegawa, 2003, G. Assefa et al., 2007). GreenCalc (The Netherlands, 1997) GreenCalc is an assessment program for Dutch buildings especially commercial and industrial. It uses computer tool to calculate the buildings environmental load in terms of cost. It is divided into four modules: 1) material module: choice of materials, quantities and insulating values. 2) Energy module: energy consumption in operation phase (use of building, air-conditioning, ventilation and lighting. 3) Water usage: water consumption in the operation phase (facilities, sanitary facilities and rainwater). 4) Mobility: accessibility from home to work place; location, public transport and own transport. Assessment is performed in comparison to a benchmark building designed to 1990s standards. The benchmark for environmental index for 1990s building is 100 and current building is 150-300. The program predicts that buildings in 2050 will achieve environmental index of 2000 (Seo et al., 2005, GreenCalc, 2009). The latest version of the program GreenCalc+ has tried to cope with the highly developed market of green buildings. It included expanded simulation modeling with the designer being able to evaluate the effects of better insulation, glazing, efficient lighting systems, and solar energy systems as design options. It updated its energy consumption prediction method to be able to calculate the Energy Performance Norm option (GreenCalc, 2009). ENERGY STAR (US, 2000) ENERGY STAR is a program to improve the energy efficiency of buildings. It is operated by the US Environmental Protection Agency and the US Department of Energy. It assesses products as well as buildings, for example; lighting fixtures, home electronics, office equipment, heating and cooling equipment. The building certificate is for residential (single/multi-family and renovated houses) and commercial buildings (ENERGY STAR, 2009, Horvat et al, 2005). Criticisms to ENERGY STAR buildings came from it being more expensive than other conventional buildings especially on design and material aspects. Studies proved that these costs are accepted because the building save on running costs (i.e., the HVAC system) (Tanmay Tathagat 2007, Horvat et al, 2005). In recent development to the program and as a reaction to meet the escalating demands for energy savings, modifications have been applied to its minimum energy saving requirements. Initially in 2000 the ENERGY STAR label required a building to be at least 30% more energy efficient (heating, cooling and water heating) than a comparable one built to the 1993 Model Energy Code. Also the building should be 15% more efficient than the state energy code. New modification in 2007 demanded that a building must be at least 15% more energy efficient than homes built to the 2004 International Residential Code IRC (ENERGY STAR, 2009). (Roosa, 2007, Greg K and Capital E, 2003). (Yudelson and Fedrizzi, 2008b, Greg K and Capital E, 2003, ENERGY STAR, 2009). 2.5.1.7 NovoClimat (Canada, Quà ©bec, 2000) NovoClimat was initially conceived to allow Quebec builders to increase the energy efficiency of their homes. It was developed by the Quebec Agency for Energy Efficiency (Natural Resources Canada, 2009, Horvat et al., 2005). The assessment is done to the building in construction stage and after completion. A typical Novoclimat home will score EnerGuide rating of between 78 and 80 (http://www.ottawasnewesthomes.com/novoclimat-for-gatineau-new-homes.php, http://www.aee.gouv.qc.ca/en/my-home/novoclimat/). It is a voluntary program inspired by Canadas National Model Energy Code. What makes this program different is the fact that it connects energy efficiency and air-tightness to the durability of the building envelope. The new Novoclimat 2007 aimed directly to quantify the effects it makes to a building, by setting a goal to improve a buildings energy performance by a minimum of 25% (Efficient Energy Agency, 2008, Natural Resources Canada, 2009). http://www.ottawasnewesthomes.com/novoclimat-for-gatineau-new-homes.php http://www.aee.gouv.qc.ca/en/my-home/novoclimat/ (Salomon and Nigel, 2006, Robert C, 2003, Natural Resources Canada, 2009, Horvat et al., 2005). 2.5.1.8 ATHENA (Canada, 2000) Athena is North American software for Life Cycle Assessment (LCA) for buildings. It assesses industrial, institutional, office, multi-unit/single family residential homes and also assesses both new buildings and renovations to existing buildings. It is for design stage only to help in deciding which materials to use as it recognizes more than 90 materials and simulates over 1,200 different assembly combinations (structural and envelope). According to ATHENA institute 2009, this software takes into account the environmental effects of: material manufacturing, (including resource extraction and recycled content), related transportation, on-site construction, regional variation in energy use and other factors, building type and assumed lifespan, maintenance, repair and replacement effects, demolition and disposal, operating energy emissions and pre-combustion effects, embodied primary energy use, global warming potential, solid waste emissions, pollutants to air, pollutants to water and natural resource use. ATHENA (4) Impact Estimator, is the newest version of the program and was released in 2009. As most of the new generation of EIAP, ATHENA (4) newest edition included improving simulation modeling. The software will help designers choose a design from up to five design scenarios. It is also more flexible in handling data flows with more impact measures. Another new feature is the ability to choose new regions to assess (ATHENA, 2009). Eco-Quantum (The Netherlands, 1998) Eco-Quantum is a LCA based computer tool. It starts by entering building data, then the calculation section and finally the output results. It has two versions; one for offices and the other for domestic buildings. It calculates the environmental effects during the entire life span of a building. This includes the impact of energy, the maintenance during the use phase and the differences in the durability of parts of the construction related to the life span of the building. The program has an advantage of being easy to use. As a reaction to the evolving market for environmental assessment, Eco-Quantum V3 latest additives included improving assessment categories. Not only it assess materials and energy flow, it now also takes into account the possibility for selective demolition, recycling, ozone depletion, human toxicity and product reuse ((Kortman, 1999, Breedveld, 2007 Forsberga Malmborgc , 2004, ISPRA, 2009). MAK refernce BEAT (Denmark, 2001) The Building Environmental Assessment Tool (BEAT) is a LCA based tool. BEAT is a relation database designed using Microsoft Access. The user must supply: type of building, estimated lifetime of the building, geometry of the building, number of floors above/below ground, roof pitch, number of windows in the building, % of facade area covered by windows and natural or mechanical ventilation. BEAT assessment is for design stage only. It can be used both for supporting the general design choices early in the design phase, and later for supporting the more detailed design choices. The total environmental effects are the sum of multiplying the environmental effect by a weighting factor. Motivated by both the increased requirements to the energy performance of buildings and the recent developments for simulation tools for building assessment, the Danish Building Research Institute (SBi) is studying a project to develop BEAT. It is studying how to facilitate the use of BEAT by integrating it into new simulation software called BSim. This will allows both energy and environmental assessments to be performed in one operation. The new program is expected to be flexible in respect to the anticipated Canadian Environment Network (CEN) requirements. Early signs of the anticipated merge suggest that it is useful to support decision during design phase (Pedersen, F., Hansen, K., Wittchen, K. B., Grau, K., Johnsen, K. (2008). Combining building thermal simulation methods and LCA methods. In C. Rode, Proceedings of the 8th Symposium on Building Physics in the Nordic Countries: Nordic Symposium on Building Physics 2008, NSB2008, Copenhagen, June 16-18, 2008, Vol. 2 (pp. 605-611 ). Lyngby: DTU.(The Danish Building Research Institute, 2007). LCAid (Australia, 2001) LCAid is the Environmental Life Cycle Assessment Design Aid software package developed by department of public works and services categories. It is to identify the largest impacts over the building life cycle. It is user friendly decision making tool used to evaluate the environmental performance of design options over its life span. The program inputs are: raw materials, building product manufacture, energy, and water. Outputs include: resource extraction, emissions to air, water, land and waste, demolition reuse, recycling and disposal. The software outputs identify the areas that have the greatest impact on the environment so it could be reduced by other solutions. LCAid improvements included to separates the environmental impacts within each indicator into four stages; construction, operation, maintenance and demolition (Eldridge, 2002, Graham, P. 2000). Green Globes (Canada, 2000) Green Globes is a system to manage the assessment of environmental designs. It is an online assessment for green buildings. The system requires the client (i.e. property manager, owners of commercial and multi-residential buildings) to complete an online confidential questionnaire at design stage. Another stage of the assessment is an online report from a third-party at the construction stage. The categories of assessment for green Globes are: site, energy, water, emissions and indoor environment. It was developed based on BREEAM/Green Leaf as their upgrade or as their web-based tool. It was much anticipated and there was an immediate uptake to it with more than 100 users registered for existing building assessments only in 2002. One of the reasons for the huge uptake could have been that the program was filling the gap for an online assessment method that is related to BREEAM. To be certified a building will have to achieve at least 35% of the total number of 1,000 points. New editi on of Green Globes are in the line of developing the program to consider the building surrounding environment and not only the building itself. The new tool for Continual Improvement of Existing Buildings (CIEB) will look at aspects such as resident transportation opportunities (ECD, 2009, Boonstra Pettersen, 2003, Green Globes (2009). BEES (US, 2002) Building for Environmental and Economic Sustainability (BEES) is a program to help making an environmental but cost effective building. BEES measures the life time effects of the building and its components. The categories of assessment are in terms of: Global warming, Acidification, Eutrophication, Resource Depletion, Indoor Air Quality, Solid Waste, First Cost and Future Cost. The software strength comes from the extensive assessment for economic performance of a building using the American Society for Testing and Materials (ASTM) standard. It produces results for environmental performance and economic performance and an overall performance as shown in Figure 2-9. All stages of buildings construction are analyzed from the row material manufacture and transportation to the waste management. The program is constantly developing by adding assessment categories and new materials to the software database in order to keep up to date with the latest editions in the green designs. BEES 4.0 function to the newest data from U.S. EPA and have more than 200 building products in its database (BEES, 2007, Lippiatt, et.al., 2002). Programs that assess the whole building. BREEAM (UK, 1990) The Building Research Establishment Environmental Assessment Method (BREEAM), initiated as a tool for assessing the environmental performance of a building. BREEAM assessment is divided into 9 categories: Management, Health Comfort, Energy, Transport, Water, Materials, Land Use, Ecology and Pollution. It was initially started as a questionnaire based tool. These questionnaires were designed for each stage of a building from design to post-operation. The actual credits were given to a building only on two stages: concept design stage and the preparation of construction stage. One criticism for BREEAM was that finished buildings sometimes differ from the design. This has been addressed in the latest version of BREEAM (2008) by introducing a post construction assessment. This assessment will ensure that all the specifications stated in the design are carried out in the actual building (BREEAM, 2009, BERR, 2008, Howe, 2008). Another criticism for BREEAM was that design teams used to cop y whole paragraphs of the checklists provided by BREEAM and put it in the design specification to get the credits from the assessor. Also a lot of credits could have been obtained from number of very small additives to the design (for example parking sheds). These credits will help buildings in getting a high rating without necessarily being green as a whole. In BREEAM 2008 mandatory credits was introduced to address this problem. These credits will ensure a minimum application of a holistic view of green concept in the rated buildings. Also by making the Code for Sustainable Homes and BREEAM or equivalent mandatory in April 2008, this will secure sustainable measures in larger developments (BREEAM, 2009, BERR, 2008, Howe, 2008, Glasson et al., 2005). BREEAM initially didnt include benchmarks for number of criteria; it used to make reference to them. This was designed to help BREEAM being flexible. In BREEAM 2008 a lot of credits have been expanded especially setting benchmarks for CO2 emissions to align with the new Environmental Performance Certificate (EPC). BREEAM assess new and existing building for deferent types of buildings: Courts, homes, Industrial buildings, Multi-Residential, Prisons, Offices, Retail and Education. Latest developments in BREEAM 2008 included expanding the assessed building types to include BREEAM Healthcare and BREEAM Further Education. As a reaction to the evolving market of green buildings and the urge to use the highest environmental developments in buildings industry; a new rating level (BREEAM outstanding) has been introduced in 2008. This will enable innovative designs to be recognized for being leaders in their domain (BREEAM, 2009). HK-BEAM ( Hong Kong, 1996) The Hong Kong Building Environmental Assessment Method (HK-BEAM) is a voluntary environmental assessment program for buildings. It was originally developed by Real Estate Development Agency but it is owned now by BEAM Society. The program main assessment categories are: site, materials, energy, water, indoor environment and innovative aspects and its award classifications are Platinum, Gold, Silver, and Bronze. It was the first program to finalize its assessment only when the building is completed. HK-BEAM is updating periodically to keep up with the industry standards and regulations. New versions were released on 1999, 2003 and 2005. The latest version HK-BEAM 4/04 has a lot of modifications to respond to the developing market of green buildings. BEAM 2004 highlighted the increasing importance of Indoor Environmental Quality (IEQ); by making it necessary to obtain minimum credit for it in order to be eligible for a grade. The grade awarded is based on percentage of applicable credi ts gained both for IEQ and overall assessment. BEAM is considered a very successful assessment tool. Though being voluntary program, in 2003, over

Sim City Forever :: essays research papers

Amongst the shelves that are packed with the latest computer software, sits a genre of games, that does not get the recognition that it deserves. Simulation games. These games do not give the player level after level of mind-boggling graphics, blood and gore, or even the feeling of accomplishment. Their one purpose is to give the control to the player, that they would normally not get in their everyday lives. By definition a simulation game is a game where the player must take on a role that is different than his or her everyday life. Within the genre, the software leader is clearly Maxis. Maxis virtually created the realm of simulation gaming. With the release of Sim City, Maxis changed the lives of game players everywhere. The purpose of Sim City was to give control to the player, of a modern city. At the beginning of the game, the player is given three vital options. First, the player must decide what time period he/she wants the games to take place in. The times consist of 1900, 1950, or 2000. No matter where you have started, the game ends at the same point. Second, they must choose a size for their city. The city's size is defined by the amount of squares of building space available. They are then categorized as small, medium, and large. Finally, the player must decide on a name. The name of the city is the one thing that they do not offer choices for. It is completely your choice. The game has already put the player where they want to be, in control. After the startup screen, the player views a blank area k nown as your city's 'Terrain.'; That is where the fun begins. The player's next duty is to start building. Essentially what is happening is that the player is assuming the role of a god-like figure. They are given the control to make decisions such as, laying railroad tracks, placing hospitals, police stations, fire stations, zoning, laying water pipes, placing roads, and perhaps the most important setting taxes. Who would not like to have control of their own little world where they had this much power? After all of the major building decisions have been decided, the player presses the start button and watches the city grow. While playing the game, the player must continue to expand the city, by adding more of the buildings and utilities that they added before the games started.

Self Discovey in King Lear Essay -- History, Renaissance, Galileo, Cat

Throughout recorded history, humans have deemed themselves superior to all other living creatures. The Bible, arguably the most influential work of literature extant, demonstrates human superiority in the excerpt, "Let us make man in our image...let them rule over the flesh of the sea and the birds of the air, over all the earth." This notion of superiority was especially evident during the Renaissance, a period categorized by the rebirth of thinking and knowledge. The Renaissance, which lasted from about 1300 to 1600, brought advances in science that clashed with traditional viewpoints on life and the universe. Galileo Galilei, an Italian physicist, mathematician, and astronomer, with evidence from Copernicus' works, proposed a heliocentric model of the universe; that is, a model in which the planets revolve around the sun. The Catholic Church opposed Galileo's ideas, claiming that Bible verses placed the earth at the center of the galaxy; this further supports the notion of human eminence. Galileo was placed on trail in 1633 for heresy and imprisoned for the remainder of his life. Galileo's imprisonment demonstrates the stronghold the church had on society, even during the Renaissance. Equanimity, compliance, and human superiority were tenets supported by the Catholic Church; dissent and individualism were not. Renaissance authors, such as William Shakespeare, seemed to protest human superiority and Stoicism. In King Lear, one of Shakespeare's especially famous works, the main character from which the play gains its namesake embarks on an emotional journey of self-discovery. The play commences with Lear, the reigning King of England, preparing to divide his kingdom. Lear has three daughters: Regan, Goneril, ... ... 39-year old man from California, slaughtered his family in an attempt to receive a sizable inheritance. Lyle and Erik Menendez, also from California, ended the lives of their parents in pursuit of an upper-class lifestyle. These individuals valued money over familial ties; King Lear originally valued power and compliance over his own blood. The self-discovery of King Lear exemplifies the fact that humans are far more valuable than money or power in attempt to set an example for humanity. These lessons still ring true in more modern times; famed psychiatrist Sigmund Freud warned against accepting flattery as genuine and giving away one's possessions during his or her lifetime. Lear's self-discovery came too late to save his daughters; the play seems to encourage humanity to have its own self-discovery before it disavows its Cordelias in the pursuit of niceties.

Gender And Relationship Of Children :: essays research papers

Gender and Relationship of Children Introduction   Ã‚  Ã‚  Ã‚  Ã‚  The topic of sex differences in the play preschoolers has been explored by many researchers in the past. Studies have been conducted on basic sex differences such as what toys and gender of playmates do young boys and girls prefer. The size of children's play networks, as well as if these networks change in the size during the preschool years have been explored. Also, differences in styles of play and the occurrence of positive and negative interactions have been examined. The effect that parents have on their sons and daughters, as well as preschool classrooms and teachers have been examined as possible causes of sex differences during play.   Ã‚  Ã‚  Ã‚  Ã‚  The aim of this paper is to critically review the recent literature in this field and determine whether or not sex differences occur in play. If sex differences occur, the possible reasons for this occurrence will also be examined. Review of the Research Section   Ã‚  Ã‚  Ã‚  Ã‚  Maccoby (1990) summarized a number of studies to support her hypothesis that suggests different social situations may either heighten or suppress sex differences in behaviour.   Ã‚  Ã‚  Ã‚  Ã‚  One study was that of social interaction between pairs of young children (Jacklin & Maccoby, 1978). Pairs of 33-month old children were brought together in the same-sex or mixed-sex in a laboratory playroom, and the amount and kind of social behaviour directed more social behaviour, both positive and negative, to same sex playmates that opposite sex ones. Girls paired with boys were more likely to stand watching their partners, or withdraw towards an adult, than boys in any pairing or girls playing with girls. The point brought up in this study is that interactive behaviour is not just situationly specific, it also depends on the gender of participants.   Ã‚  Ã‚  Ã‚  Ã‚  Some of the reasons given by Maccoby (1990) for attraction to same sex partners and avoidance of other sex partners in childhood are the rough play style of boys and their orientation towards competition and dominance. Another reason is that girls find it difficult to influence boys. An example of such reasoning is supported by a study done by Poulishta (1987). Preschool aged boy- girl pairs were observed competing for an object. The children were given a chance to use a movie-viewer that could only be used by one child at a time. It seemed while pairs were alone in the playroom the boys dominated the movie- viewer. When an adult was present, however, this did not occur, The adult's presence seemed to inhibit the boy's more power assertive techniques resulting in equal access. This supports the reason why the attraction to same sex

Reverse Logistics

REVERSE LOGISTICS SUPERVISED BY: ASSOCIATE PROFESSOR M. RAKOVSKA PREPARED BY: TATYANA BLAGOEVA FACULTY NUMBER: 10114004 Contents A Supply Chain Opportunity3 What is Reverse Logistics? 3 Case Examples4 Money is Hidden in Returns5 Reverse Logistics Completes the Supply Chain System6 Reverse Logistics and the Supply Chain Maturity Model11 Concluding Case Study Example13 The results were impressive:14 A Supply Chain Opportunity Most practitioners have their own understanding of the fundamental processes involved in an extended supply chain network.The novice will tell you it starts upstream with suppliers supplying suppliers, moves through manufacturing and production and goes downstream through distributors or direct to the business customers. An improvement effort starts within the four walls of a business by drawing a process map and working on product, information and financial flows to improve the key steps in the linkage that will save time, money and use of assets. The journeyman will go further and explain that a supply chain continues externally, until products and services have been delivered to the end consumer.System improvement involves order management, planning and distribution, inventory management and effective customer satisfaction. This counselor knows that supply chain is about bringing the key process steps to best practice and optimized conditions, while receiving high satisfaction ratings from the customers and consumers. The seasoned professional will shake his or her head and calmly explain that the journey is not ended until the products and services elivered have been accepted. If there is dissatisfaction with the results of the supply chain and something is returned, the processing continues. We stand with those who favor this extended enterprise view of supply chain, which results in the total satisfaction of the end consumer. There is a great opportunity in that sense, to focus on the generally forgotten or too often lower priority are a of attention given to finishing the job – going the last few feet in the linkage.When it comes to completing the end-to-end processing, companies should do two things: * Take the full view and understand the total cost of supply chain, which includes having and dealing with returns * Realize the opportunity that an analysis of the return part of the system offers in terms of finding and solving problems, better satisfying customers and consumers, and discovering a way to increase revenues What is Reverse Logistics?When considering any area of business as an opportunity for improvement, begin with having an understanding of just what you are trying to change. What is Reverse Logistics? The broader concept of  logistics  is described by The Council of Supply Chain Management Professionals (CSCMP) as:   The process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods and related information f rom the point of origin to the point of consumption for the purpose of conforming to customer requirements.Wikipedia defines the narrower concept we are considering as:  Reverse logistics is the logistics process of removing new or used products from their initial point in a supply chain, such as returns from consumers, over stocked inventory, or outdated merchandise and redistributing them using disposition management rules that will result in maximized value at the end of the item’s useful life. For our purposes, reverse logistics includes all the activities that are mentioned in the definition above, with the difference that reverse logistics encompasses all of these activities as they operate in reverse.Therefore, according to authorities Dr. Dale S. Rogers and Dr. Ronald S Tibben-Lembke, reverse logistics becomes: The process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal. To settle on a specific definition, reverse logistics is the process of moving goods from their typical final destination for the purpose of capturing value, or achieving proper disposal to the satisfaction of the customer or consumer.Remanufacturing and refurbishment activities may be part of the procedure. Reverse logistics includes processing returned merchandise due to damage, seasonal inventory, restock, salvage, recalls, and excess inventory. It also includes recycling programs, hazardous material programs, obsolete equipment disposition, and asset recovery. For a practitioner, the disposition choice is determined by the most profitable alternative: * Reconditioning –  when a product is cleaned and repaired to return it to a â€Å"like new† state Refurbishing –  similar to reconditioning, except with perhaps more work involved in re pairing the product. * Remanufacturing –  similar to refurbishing, but requiring more extensive work; often requires completely disassembling the product * Resell –  when a returned product may be sold again as new * Recycle –  when a product is reduced to its basic elements, which are reused – also referred to as asset recovery. Case Examples A business printer field service and reverse logistics model helps explain how an operating system works.The process for such a firm starts when a business customer with a problem calls an original equipment manufacturer (OEM) or third party customer support contact, both of which are used in an attempt to diagnose the problem and provide problem resolution instructions if applicable. An OEM field technician or third party certified technician attempts to repair the equipment on-site. If unable to make the repair, the unit is sent to the OEM or certified third party repair facility, where a regional-based loan er or exchange program may be available. The unit is then repaired at the OEM or third party repair facility.The OEM then ships the returned unit or comparable unit back to the customer, or places the unit in used stock if an exchange is previously provided. A field technician is then scheduled to install the loaner unit, exchange units, or repair equipment at the customer site   As an example, consider firms involved in the aftermarket sales and services business, and how reverse logistics plays a role. Products in this business can include accessories, replacement parts, and repair and service parts. The services could include: product and technical support, training, product documentation, warranty and claims management, and field service repairs.As an adjunct to these products and services, reverse logistics fits the definition by providing for: exchanges and in-warranty repair, out-of-warranty repair, maintenance, upgrades and retrofits, remanufacturing, and end-of-life asset recovery and hazardous material disposal. In the aftermarket business, field services and reverse logistics are generally considered one of the harder areas to manage, coordinate and operate efficiently. The area is often forgotten or given little consideration regarding launch of new products, importance to overall customer satisfaction and loyalty, and company profits.In a specific case example of how complex the situation can become and how allowances are made to assure proper services are provided, we can take a look at what Microsoft did when it decided to introduce its XBOX. The details help make the point about the importance of paying attention to the full supply spectrum, including reverse logistics. Microsoft decided to have the main product manufactured by Flextronics. Accessories would be produced by a variety of manufacturers. Distributors and electronics retailers were to perform the warehousing, distribution, and end customer sales functions.Solectron was used for af termarket warranty and customer repair services. Microsoft took the time to ensure the above capabilities were fully operational before the first XBOX was sold to an end consumer and that any returns would be processed effectively by the designated party. In another example, a cell phone reverse logistics model proved very beneficial for a firm selling such products under their brand name. This firm had the cell phones manufactured by LG Industries, Samsung, Motorola and others. Accessories were again manufactured by a variety of firms.Order taking and initial end consumer billing was performed by Amazon. Forward logistics, including warehousing, carrier service programming and order fulfillment were performed by CellStar. Cellular carriers such as Verizon and Sprint provided the monthly service. Extended warranty and product protection insurance was provided by lock/line. The customer call center service and reverse logistics was performed by CellStar. Money is Hidden in Returns Re asonable estimates made of the costs involved in the area we are considering indicate that reverse logistics as a part of supply chain could equal a half percent of the U.S. Gross Domestic Product, an enormous sum that often simply detracts from financial performance. Saving some of that money is one avenue for finding benefits. Understanding how to use reverse logistics to differentiate a business and build satisfaction and revenues with customers is generally hidden in the twilight of this area. If we take a look under the covers of this often neglected part of supply chain, we’ll see how a company can better understand the opportunities to eliminate many of the reasons for returns and turn dissatisfaction into satisfaction.The idea is to take a look and consider where you might do a better job with a nuisance part of your business. Let’s start by considering some common objective for reverse logistics initiatives. These include: †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Improved customer satisfaction and loyalty †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Reduced repair / replacement unit costs †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Reduced replacement turnaround times †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Feedback on hardware design and ease of use †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Feedback on OEM quality †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Feedback on end consumer education and first level customer support †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Improve understanding of real reasons for hardware returns †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Reduce overall level of returns   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Standardize returns processes across enterprise where possible/desired †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Utilize common systems across enterprise and automate the returns process to the extent possible/desired †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Handle increased volumes of returns due to new products, programs, business par tners †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Enable demand driven supply chain concepts for returned products †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Differentiate company services from the competition Reverse Logistics Completes the Supply Chain System Exhibit 1 – Reverse Logistics: Returns, Customer Service, Field Service, Repair and  ReplacementNow let’s look at how you turn the objectives into benefits. A glance at Exhibit 1 shows reverse logistics can include a multiplicity of actions, from returning goods from a consumer to the retailer or provider, receiving customer service or   having field service take place to repair or fix the item in question, or having the product sent to a third party for repair or replacement. The fact is that reverse logistics includes virtually all of these services, and we counsel a broad perspective should be taken to not let this area be a burden to the business.Most companies tend to place the involved operations in the hands of a subsidiary part of an existing logistics function and pay little attention to the effect it can have on the company’s brand, financial performance or supply chain efficiency. A better view is to take a harder look at this area of the supply chain and find ways to turn what is typically a nuisance into something of value to the business. To make sense out of what we’re considering, let’s remember that reverse logistics includes all of the activity related to the final disposition of products that must be removed from the supply chain system.Such activity involves the processes related to removing products from a supply chain that do not have value for the customer or end consumer. These products may be the result of poor workmanship, over-stocked inventory, outdated or obsolete design, damages, or general dissatisfaction with product performance. For whatever reason, someone at the end of the downstream side of the supply chain says â€Å"I don’t wa nt it† and the smart supplier will make it easy to return the goods.The goal is to make certain the least damage is done to the firm’s brand and reputation, and to handle the process so it results in a positive rather than a negative impression. A system of disposition management is required to handle such situations in an effective and rewarding manner, with the understanding that reverse logistics is far different than forward logistics. In the return situation, there must be a convenient point of collection for receiving the goods or to remove these goods from the supply chain.This process step can require inspection, re-packaging, storage, and salvage of any residual value that might exist; and the development of a transportation mode that is compatible with the existing forward system of supply. The range includes credits for unwanted goods that are returned to inventory, payment for damage that may or may not be a fault of the supplier, replacement of obsolete pro duct, and simply accepting the return of goods that have no apparent problem. Much of the goods in the last category are re-conditioned or re-packaged to go back into the system or to an alternate buyer.There are many examples of firms using this type of system to turn what used to be an out-of-pocket loss into a profit by re-selling the returned goods to a satisfied customer. Exhibit 2 – Reverse Logistics Model – Small Logistics Partner In the model depicted above, the partner receives the returned goods and makes a test to determine if the need is for disposal, there is a major defect and the unit must be repaired, or there is a cosmetic defect and the unit can be refurbished. In either of the latter cases, the unit is repaired and placed in stock for subsequent used stock order fulfillment.In a broader situation, as shown in exhibit 3, the process becomes more involved. Now we see the unit is returned based on the â€Å"return from† location and goes to a des ignated center. The same type of processing takes place, but may also include factory direct repair if authorized by the OEM. This model is more appropriate where large volumes of product are to be processed. Exhibit 3 – Reverse Logistics Model – Large Repair Partners A model used by a satellite TV service provider is described in exhibit 4, where we see different business partners being used for returns processing and minor defect removal versus major product defect repair.Exhibit 4 – Model for Satellite TV Service Provider Where there is sufficient volume, cost savings for using a regional test and refurbishment center can be significant. As shown in exhibit 5, we see the results of an actual example. In this case, the total annual savings of $3. 5 million was based on 1. 4 million returns. Exhibit 5 – Projected Cost Savings for Refurbishment Center Reverse Logistics and the Supply Chain Maturity Model Improving the reverse logistics process starts with making selections from the list of objectives a firm wants to accomplish with its attention to this generally neglected area of supply chain.Our list includes the following common intentions: * Improved customer satisfaction and loyalty – don’t lose customers because of a bad experience * Reduced repair, replacement or re-shipment costs – handle the process in an effective manner * Gain feedback from the process to eliminate root causes – demonstrate to the customer that the firm studies its problems and makes them go away * Improve understanding of the reasons for returns – get to the bottom of why the system did not function in a fail-safe manner * Utilize common systems and automate the returns process to the extent possible – Find the way to turn a problem into an opportunity for better customer satisfaction and a source of revenue * Differentiate the firm’s services from those of the competition – Use the experience to ga in customer confidence and build new sales With such a list in hand, the next step is to determine what is currently taking place to meet the objectives versus what must be done to assure they are fully met. The procedure must follow some basic principles, including: * Move credit/flag product receipt point for returned product as close to the customer as possible * Minimize shipping costs * Minimize refurbishment/repair costs * Minimize hand-offs between organizations, facilities, systems, etc. in order to reduce costs and overall cycle time CSC has developed a proven methodology for helping take this step. In Exhibit 6, we see the characteristics and capabilities a firm demonstrates, as it moves up the familiar supply chain maturity model.Beneath each level of the model, we see industry examples showing what a company can achieve as it makes its progress to higher levels of achievement. CSC has been very successful using this calibration matrix to help a firm position its reverse logistics activities against what can be achieved. Exhibit 6 – Maturity Grid – Reverse Logistics Concluding Case Study Example A concluding case study will help demonstrate the kind of hidden values we’ve been considering. The firm is a major provider of logistics services to the wireless communications industry, serving network operators, agents, resellers, dealers, and retailers, located in North America, South America and Asia. Sales are in excess of $2 billion. The business problem was typical of the industry.Strong competition and low margins were prevalent factors on traditional forward logistics services. The firm needed to improve its business customer and end customer service levels. There were increasing business customer demands for more timely and useful data. Existing processes were fragmented, inconsistent and error prone. It was a very labor and paper intensive situation. The company did have a vision: Focus on diversification into higher margin p roduct and service lines. Position the firm to provide more value added customer services with higher profit margins – especially around reverse logistics including end customer support, advanced exchange programs, asset recovery, warranty and repair services.The solution that emerged included some very typical steps in a reverse logistics situation. The firm assessed its existing application architecture and technical infrastructure along with the high level business requirements needed to achieve its vision. A packaged application was recommended to address gaps in reverse logistics capability and leverage existing IT infrastructure. The firm reviewed its existing operations and business processes and introduced industry best practice concepts for reverse logistics. Business process improvement workshops were conducted, which were used to highlight opportunities for standardization and guide new application software configuration, enhancement and implementation.Finally, the firm performed custom enhancements as needed and implemented new software to enable enhanced reverse logistics capability. The results were impressive: * Re-designed business processes, new reverse logistics application capability and outsourcing of non-core functions allowed them to expand and improve level of service to customers, increase sales revenue stream by adding new customers, and increase overall profit margins * The new reverse logistics solution enabled the following typical improvements for their business customers (before versus after): –  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Reconcile warranty credit – from 30+ days   to